This Privacy Policy describes how CallAways ("Service Provider") collects, uses, discloses, and safeguards the personal data of service users in accordance with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA") of Thailand.
1. Personal Data Collected
The Service Provider collects personal data as necessary within the scope of providing travel recommendations and facilitating communication with various establishments requested by the user. This includes, but is not limited to, the following information (and may also include other related information):
- Identity and Contact Information: Name, Email, LINE ID, and Phone number.
- General Personal Information: Age range.
- Travel-related Information: Companion on trip details.
- Other Related Information: Any additional information provided by the user during the service that is necessary to facilitate communication, coordination, and travel recommendations.
2. Purposes of Data Collection and Use
The Service Provider processes personal data solely for the following purposes:
- To provide travel recommendations, travel planning, and prepare links for users to manage arrangements directly.
- To coordinate, inquire, or facilitate communication with external establishments (such as providing phone numbers or LINE IDs to merchants or restaurants for communication facilitation as requested by the user).
- To communicate, provide standby assistance, or deliver marketing information and updates regarding CallAways.
3. Data Sharing and Disclosure
The Service Provider will not sell or distribute your personal data to third parties for commercial gain, except in the following necessary circumstances:
- Third-party Operators: Transferring necessary information (e.g., phone number or LINE ID) to shops, restaurants, or transport/activity providers for the purpose of facilitating communication or coordination as instructed by the user.
- Data Processors: User data will be securely stored on reliable cloud infrastructure and database systems, specifically Google Drive and Supabase.
4. Data Retention Period
The Service Provider will retain the personal data of users until requested to delete by the user. This is to ensure convenience in service delivery and maintaining user history for future re-engagement.
5. Data Subject Rights and Opt-out Mechanism
Users hold legal rights under the PDPA to access, request a copy, rectify, or delete their personal data. This includes the right to withdraw consent from receiving marketing communications (Opt-out) at any time.
To exercise any of these rights, users can file a request directly via the LINE Official Account: @CallAways
